Customer FAQ

Start with the jobs you plan to do and the socket sizes they need. A compact 46-piece kit is easier to store and carry; larger sets offer a broader selection of tools and accessories. Compare the contents of each set rather than choosing on piece count alone.

Check both the socket size that fits your fastener and the square drive size that fits your ratchet. They are different measurements. Check the product’s contents list for metric or imperial sizes, drive sizes and extensions. If you’re unsure, contact us with the product name and the job you have in mind before ordering.

Only use sockets and accessories explicitly specified as impact-rated. Do not assume a socket is impact-rated because it is included in a large set or has a particular colour or finish. If the listing does not clearly confirm impact suitability, ask us before using it with an impact wrench.

The contents vary by product. Check the individual product description and contents list for sockets, ratchets, bits, extensions and the carry case. Piece count alone does not tell you which sizes are included. Contact us before ordering if a specific tool or size is essential.

Choose according to the specific tool, task and frequency of use. Our range includes sets for home repairs and garage jobs; check the individual product description for intended use. If you need a set for demanding daily work, tell us what you’ll be using it for so we can help you choose.

Tooth count describes the ratchet mechanism. A 72-tooth ratchet needs a nominal 5° movement to engage the next tooth, while a 24-tooth ratchet needs 15°. A smaller movement can help in restricted spaces. Tooth count does not, on its own, measure strength or torque capacity.

Several IRONVOLT tool sets list chrome vanadium steel (Cr-V). Materials can differ between products and components, so check the specifications on the exact product you’re buying. The material name alone does not confirm that a tool is suitable for impact use.

Our lifetime warranty covers eligible hand tools against defects in materials and workmanship under normal use. It does not cover cases, storage containers or foam inserts. Check the product’s warranty information and the full lifetime warranty terms before purchase.

The lifetime warranty excludes normal wear and tear, cosmetic damage such as rust or scratches, misuse, improper maintenance and unauthorised modifications. Tools must be used for their intended purpose. See the full terms and exclusions.

The replacement tool and standard replacement shipping are free for an approved claim. Standard delivery is estimated at 2–3 business days after dispatch, and we aim to dispatch within 24 hours of approval. Optional express or same-day service is paid; contact us to confirm availability and cost. You do not need to return the broken tool, so there is no return postage.

Keep your order confirmation and order ID as proof of purchase. You’ll also need a clear photo of the defective tool and a description of the issue. The current terms ask you to submit a claim within 30 days of discovering the defect. Use the warranty claim page and read the full terms.

UK delivery is free with no minimum spend. We currently deliver within the United Kingdom only, excluding PO boxes, BFPO and some remote addresses. If you’re unsure about your address, contact us before ordering. See Delivery Options.

If you need your tools by a specific date, please contact us before ordering so we can advise. Check the product page for availability. Courier delivery dates are estimates and may change; we’re not currently offering preorders.

Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details. If a delivery has not arrived when expected, contact us with your order number so we can investigate.

The available payment methods are shown at checkout. Review the final order total and the payment options offered before placing your order.

Contact us as soon as possible with your order number and corrected address. Please do not assume the address has changed until our team confirms it.

Our return policy allows you to request a return within 30 days of receiving the item. For a change-of-mind return, the item must be unused, in the condition received and in its original packaging, with proof of purchase. Contact us before sending anything back. Read the returns and refund policy for full details.

Yes. Sale products follow the same return conditions as other products under our current return policy. See the full return conditions before purchasing.

Check your order when it arrives and contact us promptly with your order number and details of the problem. Include photos where helpful so we can assess what happened and advise on the next steps.

We’ll let you know once your return has been received and inspected. If approved, the refund is issued to your original payment method within 10 business days; your bank may take additional time to show it. Contact us if more than 15 business days have passed since approval.