Make a warranty claim

Tell us which tool has failed and what happened. We’ll review your claim and contact you by email with the next steps.

Your claim details

Fields marked * are required.

Full name * Email address *

Order numberUse the number from your order confirmation. If you can’t find it, leave this blank and include the purchase details below. Product or tool set * Affected tool and size *For example: 13 mm socket, ½-inch drive ratchet or 10 mm spanner.

Approximate purchase dateWhen did you notice the fault?

What happened? *Describe the damage, the job you were doing and how the tool was being used. Include any relevant purchase details if you don’t have an order number. Photo link (optional)Share a viewable link to clear photos of the tool and damage. Please don’t include payment-card details or identity documents.

Sending photos by email?

You can submit this form without a photo link. Email clear photos and your proof of purchase to claims@ironvolts.com, with your order number and the same name used here. Keep the damaged tool until your claim has been assessed.

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I confirm that the information I’ve provided is accurate. *

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Make a warranty claim

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