Refund policy
Last updated: 27 September 2026
We want you to choose your IRONVOLT tools with confidence. This policy explains change-of-mind returns, refunds, faulty items and how these differ from our lifetime warranty. Your statutory rights are not affected.
Our 30-day returns offer
You can request a change-of-mind return within 30 days after receiving your order. For the additional period beyond your statutory cancellation rights, items must be unused, complete and in their original packaging. Send them back within 14 days of requesting a return. Include all tools, accessories and the supplied case.
This offer applies to sale items as well as full-price items. It does not limit your rights to inspect goods or seek a remedy for faulty goods under consumer law.
Your legal right to cancel an online order
If you buy as a UK consumer, you normally have 14 days after delivery to tell us you wish to cancel, without giving a reason. You then have a further 14 days to send the goods back. For one order delivered in separate instalments, the cancellation period normally runs from receipt of the last item.
You may inspect the goods as you would in a shop. Opening packaging does not automatically remove your cancellation right. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. This does not apply to damage caused by a fault for which we are responsible.
How to arrange a return
- Email team.iv@ironvolts.com or use our contact page. Include your name, order number or other proof of purchase, and which items you wish to return.
- We will provide the appropriate return instructions and confirm the return address and postage arrangements. Contacting us helps route your parcel correctly; our approval is not a condition of exercising your statutory cancellation right.
- Pack the goods securely, include the relevant order details, and retain proof of posting.
Return address:
IRONVOLT
728820 York House
Green Lane West
Preston
Lancashire
PR3 1NJ
United Kingdom
Include the reference 728820 exactly as shown. Warehouse telephone for courier forms: +44 1995 606060. For customer support, use the IRONVOLT contact details below. Please do not send returns to our Wenlock Road correspondence address.
Change-of-mind return postage: You pay the direct cost of returning an unwanted item. We do not provide a free return label for change-of-mind returns. This does not apply to faulty or incorrectly supplied goods where we are responsible for the return costs.
For faulty, damaged or incorrectly supplied goods, we cover reasonable return costs where a return is required. Contact us so we can arrange the appropriate solution.
When you will receive your refund
Refunds go to your original payment method unless we agree otherwise, with no refund fee. For statutory cancellations, we reimburse you without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. If we agree to collect the goods, the deadline is normally 14 days after you notify us of cancellation.
For a full-order statutory cancellation, we also refund any standard outbound delivery charge you paid. The extra cost of an optional premium delivery service is not refundable under the cancellation rules. Free outbound delivery does not create a delivery refund.
For returns accepted under our additional 30-day offer, we aim to process refunds within 10 business days of receiving and checking the goods. Any shorter statutory deadline takes priority. Your payment provider may take additional time to show the refund.
Faulty, damaged or incorrect goods
Please contact us promptly with your order details and a description of the issue. Photos can help us investigate, but do not replace your legal rights. Stop using any tool that may be unsafe.
Goods must be as described, of satisfactory quality and fit for purpose. If they do not meet these requirements, UK consumers normally have a 30-day short-term right to reject them for a refund. After that, repair or replacement rights may apply, followed by a price reduction or final rejection where the legal conditions are met. A fault does not become your responsibility simply because a commercial warranty has ended.
Where a refund is due for rejected faulty goods, we issue it without undue delay and within 14 days of agreeing that you are entitled to it. We cover reasonable return costs where required by law.
Exchanges
Contact us if you would like a different product. We can explain the return process so you can place a separate order for the replacement product, subject to availability. This does not affect remedies for faulty or incorrect goods.
Lifetime warranty claims
Our commercial lifetime warranty is separate from change-of-mind returns and your statutory rights. It applies to eligible IRONVOLT hand tools, subject to its terms.
For an approved warranty claim, the replacement tool and standard replacement shipping are free. You do not need to send the broken tool back or pay return postage. We aim to dispatch within 24 hours of approval; standard replacement delivery is estimated at 2–3 business days after dispatch. Optional paid express or same-day service is subject to availability.
Read about lifetime warranty coverage or submit a warranty claim. Warranty enquiries: claims@ironvolts.com.
Optional cancellation form
You can use the following wording, but any clear statement of cancellation is sufficient:
To IRONVOLT, 20 Wenlock Road, London N1 7GU, United Kingdom (correspondence only), team.iv@ironvolts.com:
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):
Contact
For returns and refunds, email team.iv@ironvolts.com or call +44 7415 754 238.