1. Tell us what happened
Submit a claim with your order ID, a clear photo of the damaged tool and a description of the job you were doing when it failed. The current terms require claims within 30 days of discovering the defect.
IRONVOLT Lifetime Warranty
Understand which tools qualify, what is covered and what happens if something goes wrong. Our lifetime warranty covers eligible hand tools under normal use, subject to the warranty terms.
Which tools are eligible?
The lifetime warranty applies to IRONVOLT hand tools purchased from IRONVOLT by the original purchaser, including sockets, ratchets, spanners, screwdrivers and hex keys. Keep your order confirmation and order ID as proof of purchase.
It covers the lifetime of the tool under normal use, subject to the full terms. It is not a promise that every component will never wear out. Check the warranty stated on the specific product; cases, trays, foam and packaging are excluded.
Normal use means choosing the correct tool for the job, following its instructions and staying within its intended limits. How the damage happened matters when we assess a claim.
Covered
- Broken under normal use
- Snapped under normal use
- Bent under normal use
- Cracked under normal use
- Failure caused by a genuine manufacturing fault
Not covered
- Rust caused by moisture or storage
- Lost or stolen tools
- Misuse or overloading
- Modified, burnt or ground-down tools
- Incorrect tool use, including chrome sockets on impact guns when not impact-rated
- Cases, trays, foam and packaging
- Normal wear and tear or cosmetic damage
How your warranty claim works
2. We review your claim
We check the tool, proof of purchase and circumstances against the warranty cover. If we need clearer photos or more information, we’ll contact you.
3. Keep the broken tool — no return required
You do not need to post the broken tool back, so there is no return postage to pay. Stop using a damaged tool. Keep it until we have finished assessing your claim.
4. We arrange your replacement
After approval, we arrange a replacement for the affected tool. If the original tool is unavailable, the current terms provide for a replacement of equal value or similar specification.
Your replacement: costs & delivery
Replacement tool: free for an approved claim.
Standard replacement shipping: free. Estimated delivery is 2–3 business days after dispatch.
Dispatch: we aim to send your replacement within 24 hours of claim approval. This is a dispatch aim, not a guarantee of delivery within 24 hours.
Express / same-day service: optional and paid. Contact us to confirm availability, cost and any cut-off before requesting an upgrade.
Return postage: none. You do not need to return the broken tool.
Warranty questions
Does lifetime warranty mean every type of damage is covered?
No. It covers the failures listed above under normal use and genuine manufacturing faults. Misuse, overloading, corrosion, loss, modifications and ordinary wear are excluded.
Do I have to send the whole set back?
No. You do not need to return the broken tool or the whole set for the warranty claim. Supply proof of purchase, clear photos and a description of the issue.
Will you replace my entire tool set?
The warranty process concerns the affected tool. If the original tool is unavailable, the current terms provide for a replacement of equal value or similar specification.
Can someone else claim after I give them or sell them my tools?
The current lifetime warranty is non-transferable and applies to the original purchaser.
What if I cannot find my order confirmation?
Contact us with the details you do have so we can help identify the purchase. Proof of purchase is required for a warranty claim.
Is the warranty the same as the returns policy?
No. A warranty claim concerns a covered tool failure. A change-of-mind return follows the separate returns policy. The warranty does not affect your statutory rights.
Do I pay shipping for my replacement?
Standard replacement shipping is free. You only pay if you choose an available express or same-day upgrade. There is no return postage because the broken tool does not need to be sent back.
When will my replacement arrive?
We aim to dispatch within 24 hours of claim approval. Standard replacement delivery is estimated at 2–3 business days after dispatch. Claim assessment comes before dispatch; contact us if you have a specific deadline.
Ready to make a claim?
Have your order ID, clear photos and a description of what happened ready.
Start a warranty claimRead the full lifetime warranty terms. Need help? Email claims@ironvolts.com. Your statutory rights are unaffected.