Terms of service
Last updated: 27 September 2026
These terms explain how to use the IRONVOLT store and what happens when you order from us. They apply together with our Refund policy, Privacy policy and delivery information. Nothing in these terms removes rights you have under applicable consumer law.
1. About IRONVOLT
Your seller is IRONVOLT. Correspondence address: 20 Wenlock Road, London N1 7GU, United Kingdom. This is not a returns address.
Customer support: team.iv@ironvolts.com. Telephone: +44 7415 754 238. Warranty claims: claims@ironvolts.com.
2. Orders and payment
Please check the product, quantity, price and delivery address before placing your order. Provide accurate contact and payment details and use only a payment method you are authorised to use.
Our order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. If we cannot accept an order, for example because an item is unavailable or payment cannot be authorised, we will explain and refund any payment taken for it.
If you notice an error or need to change an order, contact us promptly. We may not be able to change an order once it has been dispatched, but your cancellation and return rights still apply.
3. Products, specifications and safe use
Read the product’s contents, sizes, drive sizes, material and intended-use information before buying. A product photograph or general category description does not mean a tool is suitable for every vehicle, fastener or task. Ask us if you need help checking the stated specifications.
Images illustrate the products. Screen settings can affect colour appearance, but goods must still match their description and meet your statutory rights.
Use the correct tool and size for the job, follow applicable instructions and wear suitable protection. Do not use non-impact-rated chrome sockets with impact tools. Stop using damaged tools. These safety instructions do not exclude liability for defective products or limit your legal remedies.
4. Prices and promotions
Prices are shown in pounds sterling and include applicable taxes unless expressly stated otherwise. Delivery options and any additional charges are shown before you complete checkout.
Price changes apply to future orders. If we discover an obvious pricing error before accepting your order, we will contact you so you can choose whether to proceed at the correct price or cancel for a refund. We will not charge a higher price without your agreement.
Promotional conditions, including any end date or exclusions, are stated with the offer. Sale goods have the same statutory protections as full-price goods.
5. Delivery
We currently offer free UK delivery with no minimum order spend. PO boxes, BFPO and some remote UK addresses are excluded. Contact us before ordering if you are unsure about your address. See our delivery information.
We send tracking information after dispatch. Delivery estimates are not guaranteed dates unless we expressly agree otherwise. Unless a different period is agreed, goods will be delivered without undue delay and within 30 days. If an agreed or legally required deadline is missed, your statutory cancellation and refund rights apply.
For consumer orders using our delivery service, we remain responsible for the goods until you, or a person you nominate other than the carrier, take physical possession. Contact us about missing or damaged deliveries; you do not have to pursue our courier yourself.
6. Cancellations, returns and faulty goods
Our Refund policy explains our 30-day returns offer, your legal cancellation rights, postage and refund timing. UK consumers normally have 14 days after delivery to notify us of a change-of-mind cancellation and a further 14 days to return the goods.
Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a refund, repair, replacement or price reduction under consumer law. These rights are separate from any commercial warranty.
7. Lifetime warranty
Our lifetime warranty applies to eligible IRONVOLT hand tools purchased from IRONVOLT by the original purchaser, subject to the warranty terms. It covers specified failures under normal use and genuine manufacturing faults. It does not cover every component or every kind of damage.
For approved claims, the replacement tool and standard replacement shipping are free. Broken tools do not need to be returned. We aim to dispatch within 24 hours of approval; estimated standard replacement delivery is 2–3 business days after dispatch. Paid express or same-day upgrades are optional and subject to availability.
Read the coverage and exclusions or start a claim. Warranty conditions do not restrict statutory remedies.
8. Accounts and acceptable use
Keep account access details secure and tell us if you suspect unauthorised use. Do not misuse the website, interfere with checkout or security, upload malicious content, impersonate another person, or submit unlawful material.
We may restrict access where reasonably necessary to address misuse or security risks. This does not remove rights relating to orders already accepted, refunds or personal information.
9. Reviews and submitted content
Reviews should reflect a genuine experience. Do not impersonate another customer or include private information about other people. Disclose any incentive connected with a review.
You retain ownership of content you submit. By submitting a review for publication, you permit us to display it with your chosen display name in connection with our store and products. We may format it for readability without changing its meaning, and moderate unlawful, abusive, irrelevant or misleading content. Private support messages and warranty photos are handled under our Privacy policy and are not automatically permission to publish a testimonial.
10. Website content and external services
Our branding and website content belong to IRONVOLT or their respective owners. You may use the site to browse, compare and purchase products. Do not copy or use protected material commercially without permission or another lawful basis.
External websites and optional third-party services have their own terms. Linking to them does not mean we control their content. This does not affect responsibilities that the law places on us.
11. Shopify and privacy
Shopify provides the platform that hosts our store. Your purchases are made directly from IRONVOLT, not Shopify. Shopify’s own services and personal-information processing are governed by its applicable terms and privacy notices. Nothing here excludes liability that cannot lawfully be excluded.
Our Privacy policy explains how personal information is used and how to exercise your rights. Using this website does not by itself constitute consent to optional marketing or tracking.
12. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or any other liability the law does not allow us to exclude. We do not exclude your statutory rights relating to goods.
If an event outside our reasonable control affects an order, we will contact you and take reasonable steps to reduce the impact. This does not remove cancellation or refund rights that apply by law.
13. Changes and disputes
The terms applicable when you order govern that purchase. Later changes will not retrospectively reduce your rights. If part of these terms is unenforceable, the remaining provisions continue to apply where lawful.
These terms are governed by the law of England and Wales, without depriving UK consumers of mandatory protections in their home jurisdiction. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts as permitted by law.
If something is wrong, contact team.iv@ironvolts.com with your order reference and the outcome you are seeking. We will investigate and explain our response.